Claims & damage support
Something damaged?
We’re here to help.
Careful handling is part of the job. If something goes wrong, we want to hear about it. Send us the details and photos so we can review your claim and help you understand what comes next.
Send your claim by email
admin@progressivecouriers.comInclude photos, your service date, and a description of the damage. Please report it within 7 days of service.
Email a claimOpens your email app. Attach your photos before sending.
A clear path from report to review.
Show us what happened.
If you notice damage while the crew is there, let the crew lead know so it can be documented. Take clear close-ups and a wider photo showing the whole item or affected area. Email your claim and photos within 7 days of service.
We review the details with you.
We acknowledge claims within 2 business days. Our team reviews your photos and job records, and may ask for more information or arrange an inspection. Keep damaged items available and leave them unrepaired until the review is complete.
We explain the next steps.
Depending on the findings and the coverage that applies to your service, a resolution may involve repair, replacement, or a cash settlement, up to the applicable liability limit. Our service terms provide for resolution within 30 days.
A few details help us get started.
One email with the information below helps us match your claim to the job and understand the issue.
- Your name, phone number, and service address.
- The service date and job or invoice number, if available.
- A description of each affected item or area, what happened, and when you noticed it.
- Close-up photos of the damage and a wider photo of the whole item or area.
- Any available before-service photos, receipts, or item details such as brand, model, and age.
What to know about coverage.
A claim is reviewed under the terms and coverage in place for your service. Reporting damage does not automatically guarantee repair, replacement, or payment.
For goods, the included Released Value Protection limits liability to $0.60 per pound, per item, unless other coverage was arranged in writing before loading. This is not replacement-value insurance. For damage to a home or building, point it out during the final walkthrough before the crew leaves and report it in writing within 7 days.
Coverage limitations and exceptions
- Contents of boxes we did not pack, unless the box itself shows external damage caused by us.
- Pre-existing damage noted in our pre-move photos or inventory.
- Particle-board or ready-to-assemble furniture (IKEA and similar) moved assembled. These items are not built to be moved and may fail regardless of handling. We move them at your request and at your risk.
- Items of extraordinary value (over $100 per pound) not declared to us in writing before the move, including jewelry, cash, documents, collectibles, and artwork.
- Electronics and appliances: internal mechanical or electrical failure where no external damage is visible, and electronics not packed in original or equivalent protective packaging.
- Damage caused by acts of nature, or by building conditions you were warned about.
- Plants, perishables, hazardous materials, and firearms are not accepted for transport.
- Indirect losses such as lost wages, hotel costs, missed closings, or storage fees.
Keep damaged items available for inspection. Late reports or items that have been discarded or repaired before review may affect the claim. See our Terms of Service for the full claims process and applicable limits.